> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.wiremo.co/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Serp Tracker: Frequently Asked Questions

# Frequently Asked Questions
Quick answers to the questions we hear most often from new GTrack users. If your question isn't here, the topic-specific guides cover most of GTrack in step-by-step detail.

### How often is ranking data updated?
Ranking data updates each time a tracking run completes — on your configured schedule or when you manually click **Run Tracking**. Rankings are not real-time.

### Why does my keyword show "--" for rank?
The keyword hasn't been tracked yet, or your site wasn't found within the configured search depth. Try increasing Max SERP Pages or running tracking manually.
### Does every tracking run use credits?
Yes. Credits consumed = keywords × Max SERP Pages. Monitor your balance in the Credits widget in the sidebar.

### Can I track the same keyword for multiple locations?
Yes — add the same keyword multiple times with different locations. Each appears as a separate row in the Keywords table.

### Why isn't Search Performance showing data?
You need a linked Google Search Console property. Go to **Settings**, connect GSC, and link a property to this campaign. Also click **Refresh GSC Data** — there's a 48–72 hour lag.

### What's the difference between Search Performance and Keywords?
* **Keywords** — data from GTrack's own active rank checks
* **Search Performance** — data from Google Search Console (all queries Google recorded)
Use Keywords for precise rank monitoring; Search Performance for traffic and query discovery.

### How do I remove a keyword from tracking?
Check the checkbox next to the keyword(s) on the Keywords page, then click the red Delete X)   button.

### What happens to my data if I pause tracking?
Disabling scheduled tracking stops automatic runs but does NOT delete data. All historical rankings, competitors, and GSC data remain intact.

### Can I track mobile and desktop separately?
Yes — set Device to Mobile or Desktop when adding a keyword. Choose "Both" to add two separate entries (one per device).

### How does Opportunities get its data?
All four tabs pull from your linked Google Search Console data. You need an active GSC connection and at least a few days of data.